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User1550
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HP Envy 13 (2019) Hinge Issues

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HP Envy 13 (2019)
Microsoft Windows 10 (64-bit)

Hi,

 

I bought a HP Envy 13 (2019) in November of 2019 so have had the laptop for approximately 15 months. I have noticed an issue with the hardware in which the chassis of the case appear to open slightly when the screen is opened. I have treated the laptop well and whilst this doesn't cause an issue at the moment, I can see that it may become worse in the future, this is not the sort of build quality I would expect for such an expensive laptop. Currently it pops back into place with a little push but this shouldn't happen in the first place. I don't know if there was a dodgy seal just on my particular laptop or if this is an issue throughout all of them.

 

Since I am outside of the 12 month warranty what options do I have?

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KrazyToad
HP Support Agent
HP Support Agent
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@User1550

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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