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‎07-29-2020 08:21 AM - last edited on ‎07-29-2020 01:42 PM by Retired

HP Recommended
Product: HP Envy 13 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I currently own a HP Envy 13 Laptop and purchased a HP G5 USB-C Docking station for it. The first question is why only the right USB-C port works to connect the docking station in order to get the display output to monitors work, not the left? 

 

My second question is why the USB-C connection does not charge the laptop while plugged in. below is the S/N and Model of my Laptop and Docking station. I am hoping to not have to always have 2 plugs into my laptop,

 

HP Envy 13

[Personal Information Removed]

Product number - 1KT13UA

 

HP G5 Docking Station

[Personal Information Removed]

Product number - L56523-001

2 REPLIES 2

‎07-29-2020 09:00 AM

HP Recommended

Specs of the laptop:

 

https://support.hp.com/us-en/document/c05787837

 

This seems to say both USB-C ports should support Power Delivery and carry a DisplayPort signal. What are you using to try to charge the laptop through the USB-C port?

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‎07-31-2020 09:23 AM

HP Recommended

Currently the HP G5 USB-C docking station

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