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- HP Community
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- Notebook Hardware and Upgrade Questions
- HP Envy 13 Loud Fan Noise

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11-20-2018 12:25 PM
Hello All,
I just bought a new HP Envy 13 ah-1002 laptop.
As soon as I opened the laptop and started the configuration I was surprised with the amount of noise the fan was making.
Tried to update using Windows Update which didn't really help.
Does anyone have a solution for this concern?
11-22-2018 07:37 AM
Greetings!
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is making a loud fan noise.
Don't worry, I'm here to help. Let's try these steps -
Step 1 Hard Reset -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Press and hold down the power button for 15 to 20 seconds.
4) Plug-in the Adapter.
5) Try to turn on the computer.
Step 2 BIOS Defaults -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F10 once for BIOS.
4) Press F9 for BIOS defaults.
5) Press F10 to save and exit.
Step 3 BIOS Update -
Download and install the BIOS update from this link.
If the issue still persists, try updating the computer -
Step 4 Run Windows Updates troubleshooter -
Click on this link to run the troubleshooter.
Step 5 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 6 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Let me know how that goes.
To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.
Have a great day!
Asmita
I am an HP Employee