HP Envy 13 aq failed plastic hinge mounts in the bottom cover.

[Ta88ycat]

Having stripped the laptop down to check the failed hinges, I find that the hinges are ok. 
the failure is actually on the bottom cover wherein the design fault lies - the screws for the hinge secure into brass lugs which are mounted in……plastic! The plastic fails and breaks, hinge becomes loose and the only solution is to replace the bottom cover which has the plastic mounts fitted to it. 
HP support what is the part number for the bottom cover and should I really pay £85 for a replacement which has the same design flaw?

[erico]

Here is the part number information you requested.

13-aq0000nahttp://h10032.www1.hp.com/ctg/Manual/c06271813.pdf
(Ch 3, Pg 15, Item 18 part number dependent on color)

Natural silver finish L53359-001
Pale gold finish L53360-001

As to your question " should I really pay £85 for a replacement which has the same design flaw?" 
Statistically, You are one of a very small number who own the laptop who has had this failure so the answer is yes, unless you can find it at lower cost somewhere else.

The choice, of course is yours and that was my own opinion and not that of HP.

[Ta88ycat]

Thanks. This is the part I had found in the same document.  I’ll check it out. 

I have to dispute the comment “Statistically, You are one of a very small number who own the laptop who has had this failure” as I have not seen any stats aside from the multitude of users with the same issue. I see HP have revised the hinge mechanism on newer models of the Envy.

[jmv1234]

i have the same exact problem with my 13t ah100

[Ta88ycat]

I gave up eventually. No answer to whom to escalate too, Scripted response from HP Support each time. This is definitely a wider issue, design flaw and the part of the inner case and plastic ( yes plastic key structural component ) inside the lid and as mounts is a fail.

I ended up stripping mine down, making a temporary repair and rebuilding. The laptop is now fully functional but I don’t use it, I bought a second Dell XPS. I’m not paying HP £400 or so for their ‘fix’ using same flawed design neither am I paying £90 for a new flawed top cover to fix my own.

You could pursue a claim under Article 75 if you paid by credit card.

good luck. 

[Rainbow23]

Hi @jmv1234, 

Welcome to HP Support Community. 
 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

[Igor49]

Hi Erico,

I'm sure that we are not small number who own the laptop who has had this failure. It happened to me 2 months after buying my laptop. This part is poor quality so I'm sure that many users of your products had this problem. Please solve this as it is not our fault that this part is literally breaking down in 20 pieces. 

I'm not willing to pay 200$ for repairing that part while your cost of producing it probably equals zero as its quality is junky.

Regards

Igor

[erico]

Hi @Igor49 

Ad hominem attacks serve zero purpose here

Regards,

Erico

[Ta88ycat]

?? There was no personal attack by the previous poster. The issue is borne out of the poor quality of the product and a lack of ownership and admission there is a product faulty by HP.