HP Envy 13 - aq0005ng; Battery drain through USB-C port

[AKM89]

Hello,

Laptop battery drains if I turn off notebook and leave USBC Port of my notebook connected to an external monitor through a hdmi cable. It also happens if I leave it connected with a dock or hub. I’m talking about a drain of 30% overnight.

If I remove the cable, battery doesn‘t drain. 

Laptop is trying to charge the peripheral connected, even though if it is just a hdmi cable or a dock.

Is there an option to fix battery drain when laptop is powered off?

Thanks!

[The_Fossette]

@AKM89,

Welcome to the HP Support Community!

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Follow the steps in the below article to update the BIOS.

https://support.hp.com/in-en/document/c00042629

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[AKM89]

Hi,

Thanks for your response. BIOS is up-to-date. (Version Insyde F.07, 01-Aug-19)

What else can I try? 

[The_Fossette]

@AKM89,

It looks like a hardware issue and I recommend you contact support to check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!