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‎06-30-2025 06:28 AM

HP Recommended
Product: HP ENVY Laptop - 13-ba0001ng

Hi, The left hinge on my laptop screen is cracked and damaged, preventing me from opening it. When I attempt to open the laptop, I hear cracking noises at the left hinge. The right hinge is fully functional, but the left one continues to make disturbing sounds. While it hasn’t caused any visible damage yet, I’m unable to use the laptop due to the noise and instability.

Could you please assist me with replacing the left hinge? If it’s not repaired soon, I’m worried the screen could fall off or sustain serious damage. Your prompt help would be greatly appreciated.Thank you.

1 REPLY 1

‎07-01-2025 01:26 PM

HP Recommended

Hi @Deniz17,

Welcome to the HP support community.

Sorry to hear about the issue, please help me with the pc details in private, and do share the image of the issue to check and help you better.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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