HP Envy 13-ba0010na Fan Noise

[joe_wwfc_1990]

Hi all,

I recently (within the last week) purchased a HP Envy 13-ba0010na and all is running perfectly other than the fans running almost constantly with low CPU usage and temperature readings.

Temperature readings on all 4 cores of the i7 processor are between 40-45degrees, CPU usage is around ~20% and memory is 44% but fans are constantly running. Laptop isn't hot to touch.

Any ideas, as it's very frustrating?

[Echo_Lake]

@joe_wwfc_1990

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
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