HP Envy 13-d170nd - Cooling fan error message

[brandebook]

I got an error message on startup this morning:

Cooling fan (902)

I updated the BIOS, and from what I can tell the fan seems to be running (although making less noise than before). Also, the error message no longer appears when I boot up the laptop. Temperatures also seem fine and stable:

What should I do now to make sure my laptop doesn't break? It's fairly new by the way, about one month old now.

Thanks in advance for your support!

[GBL84 · Accepted solution]

Dear Customer,

Please look at this article : http://support.hp.com/us-en/document/c02066988

If have already updated to the latest BIOS and trhe issue persists, please try Removing dust and lint by cleaning vents

You should blow the compressed air into the vents on your laptop, and into other openings such as the fan intake vent to help keep the air circulating and prevent dust from accumulating on components.

Figure : Side vents

Figure : Bottom vents

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Thank You,

GBL84

I am not an HP Employee

[brandebook]

Hi GBL84,

Thanks for the quick reply! Two more questions:

• I currently have BIOS version F 36, would it make sense to install the update in the article you mentioned?
• I don't see Windows 10 under the supported OS's for the update in the article, will this be an issue?

Thanks again.

[GBL84]

Hello brandebook,

Thank you for the reply.

Your unit has the Latest BIOS required. Hence no changes required.  F.36 Rev.A Aug 12, 2016

Try to clean the VENTS, even after cleaning if the issue persists, could be a Hardwsare issue and replacement of Fan is required.

If your PC is under WARRANTY, please contact HP and HP will service it for free.   Contact HP

Check warrnty here:  http://support.hp.com/us-en/checkwarranty

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[brandebook]

Thanks a lot! will look into using guarantee. Your support was very useful.

Regards,

Jeroen

[GBL84]

You are very Welcome !!

 Thanks for being a member!  All the Best !!  

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee