HP Envy 13 hinge broken

[Niels24]

Hello,

My HP laptop's hinge is broken on both sides. It is loose between the top plate and the bottom plate of the bottom of the laptop. I can still use it, but the laptop is a bit open on both sides when i use it. The screen also wobbles a lot when using. I have brought it to a repair centre (not HP) and they could not really fix it, except for completely replacing big parts of the laptop, which would cost a lot of money. The repair centre guy also told me this is a problem with more HP laptops of this kind, and that I should send a message to HP because they should fix this problem if it is this common - even out of warranty.

The laptop is out of warranty, but it was a very expensive laptop and I would expect the hardware to last longer than 2 years.

I hope you can help me.

Kind regards,

Niels

[Nal_NR]

Hi @Niels24,

Welcome to the HP Support Community.

I'd like to help!

I understand that you are facing issues with the hinges. Kindly share the images of the hinges. I hope there are no physical damages.

I would need a few details on the product, I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.