HP Envy 13 hinge problem casing opening

[steffmax]

I've a HP Envy 13-BA0002na,  I have noticed an issue with the hardware in which the chassis of the case appears to open slightly along the length of the hinge where it joins chassis when the screen is opened, it also stops the laptop screen from staying at the angle set as it drops down and the movement feels and sounds rough, laptop otherwise is like new and only had very light use, this is not the sort of build quality I would expect for such an expensive laptop. Currently it pops back into place with a push, but reopens every time the screen is opened. Please advise?

[Echo_Lake]

@steffmax

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

We are here for you, this sounds like hardware related issue with the Hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.