HP Envy 13 is running very hot

[bilge6]

Above my keyboard often becomes almost too hot to touch.

Using HWMonitor, the cores are running between 70-85 degrees Celsius. I tried opening the back panel and using compressed air to get some dust out, but this did not fix the problem.

What do you think the problem is?

[The_Fossette]

@bilge6,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a wonderful place to find answers.

I reviewed your post and I understand that the computer is running very hot.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Is the computer shutting down due to overheating?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you update the bios of your computer from the below link and check whether it resolves the issue.

http://hp.care/2nikIQ9

Follow the steps in the below artilce to update the bios.

https://hp.care/2w9R6cc

If the issue persists, I recommend you follow the steps in the below article.

https://hp.care/2sFzEsK

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[bilge6]

@The_Fossette

1. About a month ago
2. No
3. No
4. I tried using compressed air

[The_Fossette]

@bilge6,

Thank you for the information.

I recommend you follow the steps in the article I have provided in my previous post and check if it helps.

Please post your results, as I will be looking forward to hearing from you. Good day!

[bilge6]

@The_Fossette

I hit it with compressed and the bios has been updated. At best it is a little better, but still pretty bad.

[Riddle_Decipher · Accepted solution]

@bilge6

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

If you've already gone through this video & its steps: https://hp.care/2K99hC1

And you've also done the below: 

HP Spectre products offer the option to switch to a lower power CPU state in which the computer runs cooler. The power switching option is different depending on the Spectre model. The two options, selecting the low power mode in the BIOS, or turning on Cool Control using the desktop interface, are very similar. Some of their features are:

• Both options for switching to the lower power CPU achieve the same result. The only difference is that Cool Control has a Windows interface.

• The default setting for all Spectre products is Performance mode in the BIOS or Off for Cool Control.

• Selecting Balanced mode in the BIOS or selecting On in Cool Control reduces maximum power usage resulting in lower system operating temperatures, which causes slightly lower system performance.

Use one of the following instructions, depending on which Spectre model you have, to switch cooling options:

1. Enter BIOS by pressing F10 repeatedly at startup.

2. Under the System Configuration tab, select System Power Scheme.

   Figure : System configuration tab in BIOS

   

3. Select Balance for the lower-power, cooler CPU mode.

   Figure : System Power Scheme

   

4. Click Exit Saving Changes. Do not save Default settings because the default is Performance.

HP Spectre 13 - instructions for turning on Cool Control:

1. From the Windows desktop, open Control Panel.

2. Select HP Cool Control.

   Figure : Control Panel

   

3. In the popup menu, select On for the lower-power, cooler CPU mode.

   Figure : Cool Control

   

And yet the issue persists, I recommend you Contact HP to have the device either repaired or replaced as this could be a hardware malfunction:

HP Support can be reached by clicking on the following link:  

* Open link:  https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[bilge6]

@Riddle_Decipher

Unfortunately my Envy does not have a cool power mode, so I will contact HP support.

Thanks

[Riddle_Decipher]

@bilge6

Thank you for responding,

It's great to have you back 😉

Wise choice, let me know once you contact HP and get an apt solution to repair the device,

just in case, you need any other assistance, please write back to us, as we will be here and ready to help!

If you would like to thank us for our efforts to help you, 

feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Good luck & Have a great day!

[bilge6]

@Riddle_Decipher

Is there any way I could get chat or email support for my out of warranty laptop? The hours for HP phone service  will not work for me this week, and I would really like to fix this problem.

[The_Fossette]

@bilge6,

It is great to have you back and your patience is greatly appreciated.

You will find all the support options available for your country on the support page.

Hope that answers your question.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!