HP Envy 13 problem with the hinge

[RoyBurridge]

I have an HP Envy 13" laptop which i purchased in November 2020. Recently I have noticed a problem with the left hand side of the hinge. When opening and closing the laptop, the case pops open a little, and when the laptop is closed the screen portion is slightly misaligned on the left side from the keyboard section. It can be fixed by pushing it into place but when opening and closing it again the problem reoccurs. 

The laptop has no other issues besides this. I've been taking good care of it since I've bought it and I'm very worried the problem will worsen. Is there a quick fix to the problem? I am presuming that it only has a two year warranty.

I really appreciate any advice you can give and help me get the hinge fixed so it doesn't get any worse.

Many thanks in advance.

Roy 

[Nal_NR]

Hi @RoyBurridge,

Welcome to the HP Support Community. 

I'd like to help!

I understand that this is Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!