HP Envy 13 x360 battery problem

[sybjenn]

My laptop seems to have a terrible battery ever since I owned for a year or so. It's advertised as having 11 hours of battery life but it seems to just burn through most of the battery in an hour or so, even with light usage, like just having few tabs in browser and Word opened.  I tried using the low power mode in Windows, changing power settings so they're less power intensive, using the lowest screen light level and updating drivers and bios, but none of them seem to help to make the battery work anywhere close to how it should.

I got the Japanese model so maybe it has something to do with that, and even though all other reviews in Japan pointed out the low battery capacity, it wasn't this bad.

[sandytechy20 · Accepted solution]

@sybjenn

Welcome to HP support community.

Let's try re-installing the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

This document has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: 

Check with an alternate battery. 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sybjenn]

Updating the Battery driver didnt seem to help, and battery test showed everything worked as it should, but updating Windows seems like it fixed the problem, thank you!

[Raj1788]

@sybjenn

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)