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‎09-05-2019 07:02 PM

HP Recommended
Product: ENVY 13T
Operating System: Microsoft Windows 10 (64-bit)

Dear;

 

My laptop is HP Envy 13t and right side USB C not working.

Left side USB 3.0 and USB C and right side USB 3.0 is OK.

 

I tested UEFI Diagnostics for USB port, but failed.

 

Failure ID : GLQ7P3-9169PQ-MFGGRF-8D5N03

Product ID : 1KT13US#ABA 

 

Is this hardware problem ?

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2019 07:15 PM

HP Recommended

@Ssendol
Thank you for posting on the HP Support Community.

 

This is a hardware related issue, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to fix the USB failure. 

 

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-09-2019 07:15 PM

HP Recommended

@Ssendol
Thank you for posting on the HP Support Community.

 

This is a hardware related issue, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to fix the USB failure. 

 

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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