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‎07-03-2022 04:28 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd1000 RCTO Base Model
Operating System: Microsoft Windows 11

My HP Envy x360 13-db1000 is having challenges with Thunderbolt USB-C Docks. Every few minutes to seconds, the connection to the dock is severed, and all peripherals disconnect. This lasts about 5 seconds, and everything reconnects again. I then get the following notification:

HP Recommends using an original power adaptor from HP. 

 

This happens when using an HP G2Thunderbolt dock and a Dell WD19S. 

 

Please advise if this reflects a hardware defect, or should I ALSO plug the laptop in with the separate power plug (round jack)?

 

 

 

Category:
3 REPLIES 3

‎07-03-2022 06:20 PM - edited ‎07-03-2022 06:21 PM

HP Recommended

@JamieFlorio 

 

I don't know Dell dock, but for HP docks, sounds like it is not compatible. Please check the following docks

 

                     https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

 

Please update the dock firmware, hope this helps. What is it anyway ?

 

Regards.

 

 

BH
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‎07-04-2022 12:05 PM - edited ‎07-04-2022 12:06 PM

HP Recommended

I was confused by this reply. 

The HP Envy 13t-bd1000 has a Thunderbolt4 with USB4 port. Thunderbolt 4 is backward compatible. 

So - I'm confused why the ENVY would not be compatible with specific docks?  This seems to either be a failing of design, or a hardware problem with this particular laptop.

Also, the HP G2 120w is in fact listed in the list of "compatible" docks that you liked. Since I get the exact same symptom with the HP G2 and the Dell WD19S, it would be only logical to remove the docks as the variable. 

How would I make a warranty claim?

 

 

 

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‎07-07-2022 02:12 PM

HP Recommended

@JamieFlorio 

 

Not all USB-C ports are the same. HP supplies a list of compatible  machines for the dock (please check my previous reply). What is the point to make a warranty claim ?

 

Regards.

BH
***
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