HP Envy 15 Hinge Issue: A Common Problem with a Disappointing Response

[JB1237]

After just 2.5 years of light use, the hinge on my HP Envy 15 broke. When I reached out to HP for support, I was informed that the only option was a chargeable repair service. This response was disheartening, especially considering the widespread nature of this issue among HP consumer PCs, including those in the mid-tier line marketed for personal use and small businesses.

The problem with HP laptop hinges is not isolated as is well documented on this forum and elsewhere. Many users have reported similar issues, with hinges breaking after a relatively short period of normal use. This has led to HP being colloquially referred to as "Hinge Problem" on the internet. It's frustrating to see a company that once had a stellar reputation fail to stand by its products.

I purchased my HP Envy 15 on sale, but if I had paid the full retail price of around $1,000, I would be even more upset. There are numerous other products available at a similar price point that offer better service records and do not suffer from the same hinge issues. It's disappointing that HP has not addressed this design flaw more effectively, leaving many customers with broken laptops and costly repair options.

While other PC makers also face similar issues, the prevalence of hinge problems in HP laptops is particularly concerning. It's time for HP to acknowledge this widespread defect up and down many of their product lines and offer better support to their customers. Until then, I would advise potential buyers to consider other brands with a more reliable track record and perhaps skip up to a business line.

[A_Gayathri]

Hi @JB1237, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 15 Hinge Issue. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support