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‎08-13-2020 08:01 AM

HP Recommended
Product: Envy 15-ah100na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've done a clean install of Windows 10 on this laptop: HP Envy 15-ah100na, and 2 drivers are missing in Device Manager, showing as Unknown Devices. Windows Update isn't able to find anything, and I can't see any on the HP website either.

 

The Hardware IDs are as follows:

 

ACPI\VEN_AMD&DEV_0020
ACPI\AMD0020
*AMD0020


ACPI\VEN_AMD&DEV_0020
ACPI\AMD0020
*AMD0020

 

Any pointers for locating these drivers would be appreciated! Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2020 08:44 AM

HP Recommended

Hi:

 

I believe that if you install the AMD chipset driver from the link below (select the W10 x64 version), and restart the PC, those devices will be installed.

 

https://www.amd.com/en/support/chipsets/amd-9-series-chipsets/990fx

 

If the chipset driver doesn't automatically install the drivers for those devices, let me know, and I will pull them out of the chipset driver, attach them to my reply and you can manually install them from each of the missing devices.

View solution in original post

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3 REPLIES 3

‎08-13-2020 08:44 AM

HP Recommended

Hi:

 

I believe that if you install the AMD chipset driver from the link below (select the W10 x64 version), and restart the PC, those devices will be installed.

 

https://www.amd.com/en/support/chipsets/amd-9-series-chipsets/990fx

 

If the chipset driver doesn't automatically install the drivers for those devices, let me know, and I will pull them out of the chipset driver, attach them to my reply and you can manually install them from each of the missing devices.

Was this reply helpful? Yes No

‎08-13-2020 09:37 AM

HP Recommended

Problem solved, many thanks!

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‎08-13-2020 09:57 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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