HP Envy 15-ep0003nl battery lasts only 2hours after 8 months and 18 cycles

[nic26]

Hi everyone. I'm writing here because I can't afford to send my latop to HP support right now (I really need it to work from home).

Let's start with my unit configuration:

• Model: HP Envy 15-ep0003nl (Intel® Core™ i7-10750H, 16GB, GTX 1660Ti, 1TB)
• SO: Windows 10 Home, 64bit
• BIOS: AMI F.04 (latest)

The issue is that the battery lasts only 2h with my typical usage (emails, web browsing, documents writing).

I bought the laptop 8 months ago. The battery used to last 6h-8h with my typical usage.

Here it is the HP Support Assistant battery check:

• (as expected) 8 moths battery age
• (as expected) 18 charging cycles
• (unespected) 90% residual capacity
• Test result: OK

The Adaptive Battery Optimizer has been enabled since the first day.

Do you have any advice?
Thank you so much.

[praveenbv]

@, Welcome to the HP Support Community!

I understand that you have an HP Envy 15-ep0003nl  and the battery charges 90% and then stops. You've done a remarkable job performing the steps. 

Did any software changes or updates happen on your laptop after which the battery stopped charging at 90%?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager.Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

I sincerely hope this fixes the issue. Keep me posted. 

Hope this helps! Keep me posted. 

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