HP Envy 15" Ryzen 5700U Locked at 1.8Ghz while plugged in, but will turbo when on battery

[Zeveran]

I noticed recently that my laptop was running things abhorrently slow. I thought maybe it was thermal throttling, but that is not the case at all. Then I noticed that the CPU is only running at 1.8Ghz on all 8 cores, and is not allowing the CPU to turbo at all. However when I unplug from the wall the CPU will Turbo up to 4.2Ghz. What happened? I did upgrade the RAM recently to 32GB, and I upgraded the SSD to a 2TB Samsung 970 Evo NVME drive. Neither of which should affect the CPU power profiles when on AC power, or battery. Other than this the laptop runs fine, I'm even using it to type this out. I would like to be able to do some light gaming again on this laptop, as it was reason I chose this was to be able to play older games while away from my primary desktop. Oh and HP Command Center does nothing, except change the fan speed. Idle temps are right around 40C and with it locked at 1.8Ghz the CPU never goes above 60C. I'm stumped. Nothing I've done should have caused this. IF anything I would expect the reverse to be true for the CPU clock speed to be locked while on battery. Oh and it does it using external power over USB-C too, and it doesn't matter if the battery is full or charging while on power, it still remains locked @ 1.8Ghz...?

[ub6424]

Hello @Zeveran 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install / update

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A

339.2 MB

Mar 10, 2022

Download

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

- Run <all> tests

- Focus on component test: AC Adapter

Component test	What the test does	Test duration		Interactive/Noninteractive
AC Adapter	Tests to determine if the AC power adapter is functioning properly.	2 minutes		Noninteractive

(2) Please report your results