HP Envy 17 Left hinge broken and breaks screen when opening

[dudziMP]

My HP Envy 17t laptop left hinge broke and the screen on the bottom left corner is cracked and bulging due to that (the hinge mechanism somehow pushing the screen out of the frame). The laptop was never dropped nor fell, but always taken care of. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. 

This seems to have been a recurring issue on many HP Envy models (eg this post, or many others), suggesting a design flaw.

My (rather recent) laptop is out of warranty. Is there anything that can be done ?

[Irfan_06]

Hi @dudziMP,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the Laptop hardware and may need repair.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[dudziMP]

Hi @Irwin6

Thanks for your message.

As of now, it does not appear that I got any private message from your side (see screenshot of my message inbox below).

Is the message still on its way, or did something go wrong in the process ?

Thanks a lot and have a nice day !