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‎11-14-2023 02:44 PM

HP Recommended
Product: HP ENVY Laptop PC 17t-cg100 CTO
Operating System: Microsoft Windows 11

The left hinge has separated from the screen.  This has caused the screen to crack.  Please advise what options I have to repair.
Thank you.

Category:
1 REPLY 1

‎11-15-2023 03:19 AM

HP Recommended

Hi @MlaneWhidbey ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

I understand that this is Hardware issue. But the support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have the option to schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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