HP Envy 17t-j100 Leap Motion QE NB PC ... How to Enable TPM 2.0

[StewartR9]

Ideally, I would update the O/S from W10 Pro to W11 Pro, but MS suitability check indicates unsuitable for W11 due lack of TPM 2.0.

In meantime, occasionally W10 updates, for reason unknown, disable log-in to Windows using fingerprint reader/Windows Hello. Log-in options then no longer show fingerprint as an available choice for logging in & the light in the keyboard fingerprint reader no longer lights up. However, in Settings, after I get logged in to Windows by another method, it indicates that I am already set up for fingerprint, & it will not allow me to 'add' that option. Online info indicates others have experienced same problem & that prob relates to lack of active TPM 2.0!

My 17t-j100 NB nevertheless shows in 'System Information' 'Device Encryption Support':

"Reason for failed automatic device encryption: TPM is not usable, PCR binding is not supported, Hardware Security Test Interface failed, and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not useable". I wonder, does that indicate TPM is present but not enabled or not working for other reasons?

I will next see whether the BIOS indicates any presence of TPM &  a method of enabling it.

In meantime, has anyone in the HP Community got any advice they can offer?

[Paul_Tikkanen · Accepted solution]

Hi:

Your notebook does not come with any version TPM device, and the processor it has does not meet the W11 processor requirements.

As far as the fingerprint sensor not working, you could use the HP simple pass software to log into Windows.

HP SimplePass Identity Protection Software

8.01.92

This package contains the HP SimplePass Identity Protection Software for the supported notebook models and operating systems. This software protects identity information and account access using the computer owner's fingerprint.

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86959.exe 

If you want to upgrade to W11, you will have to use one of the tricks to bypass the W11 hardware checks so you can do an in-place upgrade,.

If the in-place upgrade method fails, then you would have to clean install W11.

If you would like to try out W11, let me know and I will give you the method I use for doing that.

[StewartR9]

Thank you Paul.

As it happens, I had, since posting my question, found those answers. It was a pity that those facts were not available through HP Assistant!

I will not be bypassing the MS's requirements for updating to W11, as my research indicates that I would be denied W11 updates, which would increase my laptop's security vulnerability, as compared to sticking with W10 until being forced to retire my HP Envy 17t-j100 LM when support will cease for W10 in 2025.

Your swift answer was nevertheless very much appreciated, this being the first time I have posed a question on the HP Community; it is pleasing to know how responsive the Community is & how readily I might access it in future when I hit problems.

However, it is disappointing to note that, despite my many past software & hardware rectifications to my HP Envy laptop (W10 updates have repeatedly caused problems & my primary HDD failed ...1GB SSD replacement by me), my current primary computer hardware is going to have to be trashed simply for lack of a reliable & secure O/S. By contrast, my iPad Air 2 (bought the same year as my HP Envy 17t-j100, the iPad then running iOS 7.0.4, I think) continues to be regularly updated to the latest O/S version - currently iOS 15.6.1, with no hardware issues or outdatedness at any time, apart from poor range of connection to WiF - about 10 to 15 feet ever since i got it but getting no worse.! I would not, however, be prepared to have the iPad as my main computer.

[Paul_Tikkanen]

You're very welcome.

I have been running W11 on around 15 HP and Dell notebook and desktop PC's since it was released to market last October and I can attest that every one of the PC's have gotten every security and cumulative W11 update that Microsoft has released.

The only thing that won't happen is they will not get the new version of W11 that will come out each year in September/October.

You have to use the hardware check bypass method to upgrade to subsequent versions of W11.

We have gone through one month of 'Patch Tuesday' updates for the new version of W11 22H2 and I am pleased to report that my PC's are still getting those updates.

I check them against the one PC I have that is fully supported for W11.

The only downside I have experienced is that 2 of my 15 PC's refused to do an in-place upgrade from W11 21H1>22H2, so I had to clean install W11 22H2 on those.

I don't have many files or programs on my PC's, so it does not take too long to reinstall everything.

Someone may ask why would I bother? 

I have found that Microsoft's claims of the PC's booting up and running a bit faster on W11 than they do on W10 has been true for all of the PC's I have.

I do not recommend upgrading to W11 if one is not willing to accept those possible inconveniences of having to do the annual hardware bypass or possible clean installs.

So, you don't have to retire your notebook if you don't want to.

I have a HP 350 G1 business class notebook which is very similar to yours (4th gen core processor, IDT audio, etc).

I did upgrade the Wi-Fi card to the Intel 7260AC from the dual band Broadcom N card it came with.

If your notebook has a single band Wi-Fi card, it would be very easy for you to do the same thing and have Wi-Fi 5 connectivity.

This is the model and part number you would use:

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001

Should be readily available on eBay.

[TzortzisG]

I second the part about windows 11. First of all, they have awesome memory management (which you can actually notice only if you disable all the new features that "consume" it) and also, the part about NOT getting updates is just the usual Microsoft scare tactics (mostly aimed at businesses imho). As for 2025, who knows what exactly M$ is planning for the ""unsupported"" systems -probably not even Microsoft.

[StewartR9]

Many thanks again Paul for your helpful replies. Regret my slow acknowledgement due other pressures on my time. Will experiment with W11 implementation through check bypass method when I have time. Fingerprint sign-in on W10 Hello has magically come good again, of its own accord this time!

[StewartR9]

Thanks for your reply, much appreciated.

[Paul_Tikkanen]

You're very welcome.