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Common problems for Battery
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‎05-09-2020 03:45 AM

HP Recommended
Product: Hp Envy 17t k000
rating System: Microsoft Windows 10 (64-Bit)

Hello,

 

I have had the HP ENVY 17 for , the problem is that it works when power cord is plug in, once power cord is removed, it dies. The battery doesnt charge and gives "Battery Plugged In Not Charging" messgae.  At times, when the power cord is plugged the battery shows 255%. I have tried all troubleshooting options but none is working. I bought a new battery but the problem still persists. 

 

Pls help 

1 REPLY 1

‎05-17-2020 09:19 AM

HP Recommended

@Geokay Welcome to HP Community!

 

I understand that you are unable to charge the laptop.

 

Do not worry. I will try to fix the issue.

 

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Please update the BIOS.

 

Additional help can be found in the below articles: 

 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

 

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

 

Battery Indicator Light Turns On and Off While Battery is Charging 
 

To understand more about how your battery works: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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