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‎11-11-2022 04:02 PM

HP Recommended

I have the same issue as dozens here. Spent $1,000 for an HP Envy 360 about 1&1/2 years ago. All has been excellent but now left hinge broke when I went to close the laptop. I called several computer repair places and they say it has to be sent back to the manufacturer. Looking at these comments, that will put me back at least $300 and be without a computer who knows how long. Guess I will no longer be able to close the laptop. HP just lost a customer. This is obviously a defective part or design issue. I will NEVER buy another HP product again!

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1 REPLY 1

‎11-15-2022 04:19 AM

HP Recommended

Hi @AvyKat,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with broken hinges. I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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