HP Envy 360 Failed Hinge

[Dissapointd]

Hi,

This seems to be a common problem with this laptop. The left hinge on my HP ENVY 360 has become faulty of it's own accord. The corner of the screen is being forced away from the housing and the pressure has caused discoloration to the screen. I bought the laptop in August of 2020 and so it is outside of warranty. I paid extra for a better screen as that is important for my work. I called HP customer service and they only cited the 1 year warranty. This is extremely disappointing as the screen has broken just outside of a year and it's due to a manufacturing error; I have been very careful to look after this laptop. I thought HP were a top of the line computer company and it feels like I've bought a cheap knockoff. If the fault was mine I wouldn't have a problem paying for the repair, but as it is due to a manufacturing error I would rather take my business to a different company instead of spending more money on a mid-range product, that is not cheap, that hasn't held up after just over a year. If HP don't care about their customers they are, quite frankly, not a company I want to be dealing with.

Edit: The screen is now not staying up and just falls flat.

[Sally28]

i HAVE JUST HAD EXACTLY THE SAME PROBLEM AND BECAUSE MY LAPTOP IS OVER 4 YEARS OLD THEY CAN'T OR RATHER WON'T HELP ME SAYING THEY CAN'T GUARENTEE THEY HAVE THE PARTS IN.  i'VE HAD A LOCAL MAN LOOK AT IT ANS SEEMS THAT THE CASE OF THE TOP OF THE LAPTOP IS CONNECTED TO THE HINGES SO WE NEED THE WHOLE TOP CASE??

[Dilip_18]

Hi@Sally28,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Envy x360 Notebook. I apologize for the Inconvenience. 

Yes you need the whole part the top case.

Hope this helps! Keep me posted. 

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