HP Envy 360 Hinge broken

[m331]

I too just had the same problem it seems many others have had with the HP Envy 360. Just opened it up and heard a snap, a few small plastic pieces fell out. Bottom of screen and hinge broke. I’m extremely upset that this a manufacturing/design flaw is now my responsibility because the warranty. Never have I come across this issue with any other laptop.  The maching sits largely on my desk and is not abused or travelled with.  Considering HP’s lack of appropriate response on this issue, I’m confident I will not be purchasing HP products again unles this design flaw can be resolved.

Can someone from HP technical support contact me directly to work out the repairs?  Thank you.

[Raj_05]

Hi @m331,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support