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‎03-23-2019 01:23 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy that is a little over 2 years old. I took pretty good care of it - had a case when I transported it and never used it in tablet mode. 

About 10 minutes ago, the screen just snapped off of the back panel when I was opening the laptop. A small screw and some plastic fell out of the back.

 

What can I do? Since some chipped plastic fell out, it doesn't feel like this is something a local computer shop can fix, but maybe they can?

 

I was wondering what the community suggests.

1 person had the same question
2 REPLIES 2

‎03-24-2019 08:05 AM

HP Recommended

Hi @PLEASE-HELP-ME9

 

Welcome to the HP Support Community. 

 

I'm afraid the computer needs to be serviced in order to fix this issue. Please Contact HP in your region regrading the service options for your computer. 

 

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎06-13-2019 04:43 PM

HP Recommended

I have the exact same problem, I'm wondering if you got it fixed

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