• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-23-2019 01:23 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy that is a little over 2 years old. I took pretty good care of it - had a case when I transported it and never used it in tablet mode. 

About 10 minutes ago, the screen just snapped off of the back panel when I was opening the laptop. A small screw and some plastic fell out of the back.

 

What can I do? Since some chipped plastic fell out, it doesn't feel like this is something a local computer shop can fix, but maybe they can?

 

I was wondering what the community suggests.

1 person had the same question
2 REPLIES 2

‎03-24-2019 08:05 AM

HP Recommended

Hi @PLEASE-HELP-ME9

 

Welcome to the HP Support Community. 

 

I'm afraid the computer needs to be serviced in order to fix this issue. Please Contact HP in your region regrading the service options for your computer. 

 

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎06-13-2019 04:43 PM

HP Recommended

I have the exact same problem, I'm wondering if you got it fixed

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.