HP Envy 360 broken hinge

[lezas]

Hi, unexpectedly one of the screen hinges broke.

Now it is impossible to even close the screen, since when trying to close, gap even widens.. 
Additionally screw or some kind of insert, which seems had held the display with hinge, loosened up.

PC was never thrown around, does not even has any scratches..

This is a little disappointing that we cannot operate the PC normally, while still in warranty..

[Echo_Lake]

@lezas

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[lezas]

Thanks, Echo_Lake

Have contacted support. Redirected to repair shop.

However, I cannot even close the laptop without risking damaging it and potentially voiding the warranty.

Will not accept the solution until laptop will be fully fixed 🙂