HP Envy 360 broken left hinge and screen separating

[Jay_J1]

Like many others have experienced, the hinge on my HP Envy 360 broke last night. All I did was simply open it, but I heard a crack, and now the metal part is stuck at an angle to where I can no longer close my laptop or even open it to a full 90 degrees. If I do attempt to move the screen, the part that's stuck causes the screen to start to separate. 

I have had my HP Envy x360 for 2 years with no issues. I always handled it with care, and I need this laptop for both work and school, but now I can't travel with it. I can't even use it without slouching down and without fear that it'll eventually stop functioning altogether. This is ridiculous for an expensive laptop that has been well taken care of - the fact that it hardly made it 2 years under normal use is insane and a failing of HP. They need to remedy this asap.

Has anybody had any luck with getting HP to address this [known] manufacturing issue?! Especially when already out of warranty?

[Rainbow23]

Hi @Jay_J1,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing hinge issues with your HP ENVY X360 Laptop - 15m-Ee0023dx.

This could be a hardware issue with the unit and may require repair. 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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