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‎01-10-2026 09:56 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)
Operating System: Microsoft Windows 11

I want this issue to be seen more, because for such an expensive laptop to break so quickly is ridiculous. A lot of people are saying the same thing about the right hinge popping out of place and causing the screen to crack, making it unable to open and close without the screen peeling away from the case. I am 6 months out of warranty, but getting support from HP is so arduous and hard to find, I couldn't even find somewhere to leave a review. I was looking into repairs and it can cost between £150-£250 which is so expensive for a seemingly common issue this type of laptop faces. I am sceptical that repairs would even be worthwhile if the laptop is liable to break again. If there is some kind of repair or compensation I can receive then I would love to know but unfortunately I have lost trust in HP as a company and will look to other companies for laptops.

1 REPLY 1

‎01-12-2026 07:11 AM

HP Recommended

Hi @Jesog,

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your laptop. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

I'm an HP Employee.


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