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HP Recommended
HP Envy x360 15-dr0028na
Microsoft Windows 10 (64-bit)

Hello,

 

Yesterday I spilled some juice on my keyboard and now the some of the keys are sticky.

 

All of the keys work and the laptop isn't damaged in any other way. However, some of the keys (especially the space) have become sticky and don't pop out as quickly as usual. I talked to an authorized HP service centre but they said they will need to replace the whole keyboard and charge an equivalent of $300 for the repair which is just ridiculous and I can't afford to pay that much.

 

Now I wanted to check if the keys on this particular model are able to be taken out, cleaned w/ alcohol and put back in place as I've done with some older models of HP laptops.

 

Thanks!

1 REPLY 1
HP Recommended

Hi @miath,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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