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‎02-03-2020 10:39 AM

HP Recommended

@BridgetJones78

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue and I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

  • Note: The first thing that you should do before Windows update is to create a Windows recovery media using a USB flash drive.
    The Windows recovery image can help you quickly to restore computer when crash while upgrading the software drivers. 

Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-03-2020 02:56 PM

HP Recommended

OP here.

 
None of these suggestions have worked. Looks like the device is broken after barely any usage.
 
Very unimpressed with this purchase so far as I have only had it a few weeks and already got a Black Screen of Death. I haven't even been able to migrate my stuff to it yet. At the price paid, the expected quality is not evident.
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‎02-03-2020 06:29 PM

HP Recommended

@rwilson15
Thank you for posting back. 

 

apologize for the inconvenience caused, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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