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‎08-18-2023 05:28 PM

HP Recommended
Product: HP ENVY x360 15m-eu0 Convertible PC (267R7AV)
Operating System: Microsoft Windows 11

My Envy's left hinge has broken and it's causing the edge of the screen to pop out of the top lid of the laptop. The entire side edge of the screen is no longer flush with the top lid either since it is forcibly pushing the screen out of place. My Envy is unfortunately out of warranty, but I see this is a common issue to the point where it might be a manufacturing defect. Is there anything HP can do?

Category:
1 REPLY 1

‎08-20-2023 08:05 AM

HP Recommended

Hi @timtok,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your laptop hinge. Not to worry I will help you to resolve the issue.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

 

Treeko

HP Support

Irfan_06-Moderator
I am an HP Employee

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