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Envy J007tx
Microsoft Windows 8.1 (64-bit)

20190316144351_1.jpgHello people, 

I'm using my notebook mostly for gaming and graphics designing however I'm facing this issue since past few weeks and the experience is getting worse every day, I'm attaching the screenshots of the error and i think it has something to do20190611183657_1.jpg20190611183705_1.jpg20190611183708_1.jpg20190611183714_1.jpg20190611184912_1.jpg20190611184917_1.jpg20190611184922_1.jpg with the network card so if you can please help me out

1 REPLY 1
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@shreyash_chede Welcome to HP Forums Community

There are a few things you need to consider before we troubleshoot this issue:

 

1) The Wifi card you have is Intel 802.11a/b/g/n/ac (1x1) and Bluetooth 4.0 combo (Miracast compatible)

WiDi and that is comparatively slower than the dual-band (2x2) that supports 5ghz.

 

I personally suggest getting a USB adapter to upgrade to the dual-band rather than updating to internal hardware as that could get rather complicated and expensive, I suggest you check with any local retailer and you can get a Wireless USB adapter dual band for way cheaper.

 

That said if you've got a stable connection while using other applications and the issue only occurs while you are on high-performance games or applications, try the below steps:

 

Solution 1 – Change how Windows 10 delivers updates

Windows 10 downloads updates on peer to peer basis meaning that you’ll download updates from other Windows 10 users worldwide. It’s a great idea, but it can cause latency issues because you’ll be sending updates to other users, so let’s see how we can turn it off.

  1. Go to Settings > Update and Security.
  2. Go to Windows Update and click on Advanced options.
  3. Click on Choose how updates are delivered.
  4. Turn Updates from more than one place to off.

In addition to changing how Windows 10 delivers updates, you can also toggle metered connection to improve your latency. If you set your connection as a metered connection you’ll prevent unwanted background download so here’s how to do it:

  1. Go to Settings > Network & Internet>Wi-Fi>Advanced Option.
  2. Find Metered connection and turn it on.
  3. After you’ve done it’s advisable to return it to the non-metered connection after you’ve done.

Solution 2 – Use Task Manager to find which apps are using your network connection

  1. Start Task Manager by pressing Ctrl+Shift+Esc.
  2. In the list of processes click Network to sort the processes by network usage.
  3. Find processes that are using your network and turn them off. In addition, you can navigate to Startup tab and disable these processes from starting with Windows 10.

Solution 3 – Change your wireless network adapter settings

  1. Right-click the wireless icon in the bottom left of Windows 10 taskbar.
  2. Choose Open Network and Sharing Center.
  3. Select Change adapter settings on the left side.
  4. Right-click your wireless connection that is having latency issues and choose Properties.
  5. Click Configure.
  6. Next, go to Advanced tab and change the following values and save your settings:
  • 802.11n channel width for 2.4GHz connections to 20MHz only.
  • Preferred Band to 2.4GHz.
  • Roaming Aggressiveness to 1.
  • Wireless mode to 802.11b/g.

Some users claim that you can also fix this problem by disabling Interrupt Moderation feature. To do that, just follow steps above to open the configuration window, local interrupt Moderation feature and set it to Disabled.

After changing your adapter’s configuration, the problem with latency should be resolved.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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