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‎06-05-2019 02:06 PM

HP Recommended
Product: Envy J007tx
Operating System: Microsoft Windows 8.1 (64-bit)

Hello there,

My laptop is suddenly freezing and making a buzzing sound since a couple of months I always have to shut it down by holding power button for few seconds, today I took a Quick System Test which resulted Passed, then I took the Components test and while I took the USB test It showed the Following Failure ID.

Failure ID - GGD6L2-7J49LV-XD7WMG-8D6SO3


Can anyone help me with this ID to determine what the problem is?

2 REPLIES 2

‎06-06-2019 12:13 AM

HP Recommended

Hi,

Do you have external USB peripherals attached to the notebook? If yes, can you remove all and see if the problem continues.

 

Let me know,

David

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‎06-06-2019 11:48 AM

HP Recommended

No, I didn't have any USB peripherals attached then, the messaged flashed to remove all connected USB

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