HP Envy Laptop 17t-cg firmware issue

[BobM_Missouri]

My laptop lost track of the 😧 drive partition(?) today. When it has done that many times in the past, I grumble to myself but then do a reboot & it has always come back but not anymore after several reboots. I downloaded the latest version of the diagnostic software. I ran the Extensive memory test which told me a known firmware issue was detected - HPS4NFXV & HPS8 firmware needs to be downloaded. I am currently running Win11 Home, 24H2, build 26100.6584. When I try to use the hp website & let it detect my laptop, it will not correctly present Win11 as a selectable OS so I can't tell if firmware HPS8 really exists or not. Additionally, when I do F2 upon boot, I get a message that SMART hard disk check has detected an imminent failure Hard Disk 1 (301) but when I let the boot continue, things seem normal except for no 😧 drive listed. Can someone tell me if there is a firmware HPS8 that I can download somehow to try? Any other things to try? Thanks!

[BobM_Missouri]

That is D drive partition replaced by the frowny faces in my previous post!

[VikramTheGreat]

Hi @BobM_Missouri,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for explaining the situation in detail. This is a serious issue, and your screenshots and description help a lot.

What the Errors Mean

• SMART Hard Disk Check (301) → Your primary drive is reporting imminent failure. This is a hardware-level warning, not just a software glitch.
• Missing 😧 Partition → The disk may have corrupted sectors or be failing physically.
• HP Diagnostics Firmware Alert (HPS4NFXV & HPS8) → HP’s diagnostic tool detected a known firmware vulnerability that needs patching. These firmware updates usually relate to the storage controller or SSD firmware.

Recommended Steps

1. Backup Immediately

• If the system still boots, copy all critical files to an external drive or cloud storage.
• Do this before running any more tests; the disk could fail completely.

2. Run HP UEFI Diagnostics

• Restart → Press Esc repeatedly → F2.
• Run Storage Test and confirm failure codes.
• Note any 24-digit failure ID; you’ll need this for HP support.

3. Download Firmware Updates

• Go to HP ENVY Laptop - 17t-cg000 CTO | HP® Support.
• Enter your model: HP Envy Laptop 17t-cg.
• Under Firmware, look for HPS4NFXV or HPS8 updates.
• If not visible, use HP Support Assistant or contact HP support for direct links.

4. Prepare for Drive Replacement

• The SMART 301 error means the drive is failing physically.
• Firmware updates may not fix this; they only address vulnerabilities, not mechanical failure.
• If under warranty, HP will replace the drive.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat