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‎04-12-2023 12:22 PM

HP Recommended
Product: HP ENVY Laptop PC 13-ba1085cl
Operating System: Microsoft Windows 10 (32-bit)

Hello, I am the owner of an HP ENVY Laptop PC 13-ba1085cl. I've had the laptop since December 2020, it has worked great when suddenly a few days ago the left hinge broke off and has caused the laptop to be unusable as this has also caused the LCD screen to pop on the bottom corner as well. I am looking to see what assistance may be available on repairing the laptop. I am aware of the ongoing class action lawsuit against the HP hinges on various laptops. 

Any assistance on this would be greatly appreciated.

 

Thank you

        

Category:
2 people had the same question
1 REPLY 1

‎04-14-2023 08:17 AM

HP Recommended

@Justin_Smith727 

 

Welcome to the HP support community.

 

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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