-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
3
2
0
HP Recommended
HP Recommended
Can you post an image that shows where the damage is?
It is a matter of seeing whether the damage is on the lower part of the notebook enclosure or the hinge itself.
Here is the illustrated arts breakdown.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
3
2
0
HP Recommended
Let me know if this is a good enough image. Thanks so much for your help!
HP Recommended
Can you turn it on its side, while it is open, take a photo of the laptop RH side of the display area from the top.
At the same time, takea closeup photo of where the hinge damage is and then provide images of both?
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
3
2
0
HP Recommended
HP Recommended
HP does not list seperate parts for the display assembly.
The LCD screen adhesive appears to be on the verge of complete failure.
Perhaps a PC/Computer shop can replace the adhesive part of the display for you.
That may be the only way to avoid having to replacement the entire display assembly.
Is the notebook still within the one year factory warranty period?
Did you happen to purchase a Care Pack for the notebook?
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community