HP Envy M6-aq103dx physical power button part

[racermark]

Hi!

The laptop won't turn on when hitting the physical power button on the case.

I can turn it on by-passing the physical power button and hitting the power button

that's on the power button board located on the inside of the laptop. Laptop boots up fine this way.

I couldn't find the physical power button part online for ordering purposes.  I saw an Ebay auction for the upper

case/palmrest from China but it looks like the physical power button is not included with it.

I'm wondering what others have done in this situation?

[The_Fossette]

@racermark,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the physical power button on the computer is not working.

Don’t worry, I assure you I will try my best to get this sorted.

I am sending you a private message suggesting next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[racermark · Accepted solution]

Ok thanks!

I ended up purchasing a replacement used palmrest/upper case that comes with the

physical power button and keyboard. That was the only option available.  Thanks for the
HP contact information. I'll make note of it. The repair is for a customer and thus the laptop

is not owned by me personally.

Mark

[The_Fossette]

@racermark,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!