HP Envy Model 13-ba1014na power supply

[James_Brooksban]

I cannot get access to an official power supply for a few days so need to use a third party, the only ones i can find have the correct voltage but has an output amp of 4.62A, i don't know much about electronics but will this be ok as a short term measure until i can get an official adapter?

[praveenbv]

Hi @James_Brooksban,

Welcome to the HP Support Community. I'd be happy to assist you with the replacement adaptor. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Have a great day!