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HP Envy Notebook 15 not charging when turned on, only charges when in sleep or shut down

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HP Envy Notebook 15
Microsoft Windows 10 (64-bit)

My laptop is not charging when turned on, it only charges when the lid is closed or shut down. When I plug in the adapter, the charging indicator flashes normal orange for a second, but goes back to white after. It doesn’t detect the adapter when it is in white. I know it’s not a hardware issue because it works perfectly fine when I perfectly time the moment I plug in the charger ( I open the lid and right before it is fully open I plug it in, somehow confusing the laptop into charging itself while using it, it works perfectly fine when it does work but it’s really hard to do, if I unplug it it will go back to the same exact problem.) someone please help.

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HP Support Agent
HP Support Agent
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@Drxcooo Welcome to HP Community!

 

I understand that laptop will charge when the laptop is shutdown.

 

I suggest you start with a hard reset: 

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check

 

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do: 

  

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer. 

 

Please try a different battery on the unit as well.  

Do not buy the battery and adapter. It is only for testing. 

Use spare ones that they may have. If it works correctly, then you could think of buying it. 

  

Meanwhile, also, try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Absolutely nothing worked. This is super infuriating and irritating, I did everything on. the. dot. Why do I have to go through this it’s the charger that came WITH the laptop. I don’t even have words to describe how irritated I am by this.

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HP Support Agent
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@Drxcooo

 

I understand your concerns.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Have a nice day!!

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