HP Envy Notebook - Battery stuck on 0% while charging. Not working w/o battery!

[Saharj]

Just about a week ago - and very randomly, my laptop showed 0% on battery for the first time (was usually shut down automatically at around 6-7% if no charged).

And since then, It's incapable of working if not connected to the charger.

Tried a lot of things. Not resolving the situation.
This is a great computer and I love it - but still, that's very annoying to have a laptop that works as a desktop...

Your help will be appreciated!!!

Sahar

[The_Fossette]

@Saharj

I reviewed your post and I understand that the computer is shutting down when you unplug the charger.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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