HP Envy Overheating leading to Warped and Damaged Product - please help!

[Katie004]

The laptop is warped at the mousepad and constantly shuts down due to overheating. The laptop never leaves the house and is used for a limited amount of time daily.

There is zero reason for this to have happened and have no idea who to contact about it as where I purchased it from have been of no help.

I’m located in Australia.

[Dragon-Fur]

@Katie004 

Welcome to the HP Community.

There is always a reason for damage of the type you describe.

For example, the battery might be bloating and pushing at the other components.

Might be something else, of course - dust / dirt / failing CPU - processor...

Regardless, the damage is apparently done at this point.

I will send the question for Review.

If there is a response, you will hear back here before an agent contacts you using other means.

Faster Options -

Contact HP Support

OR

If the damage is due to a bloated battery, the link in "Fat Battery"

References / Contacts (HP Support)

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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