HP Envy Sleekbook keeps shorting internal batteries

[Bocaciega]

HP Envy TS M6-K015dx Sleekbook

Intel i5-4200

Windows 10

Internal battery PX03XL died.  Laptop would not boot with AC plugged in.  Installed new battery.  Ran full charge procedure.  Laptop operated normally.  Shutdown laptop and unused for a month with AC plugged in.  Battery died.  Again would not boot with AC plugged in.  Installed another new battery.  Ran full charge procedure.  Everything fine and laptop performed great on battery only.  Plugged in AC and recharged battery to 100%.  Full shutdown and stored laptop for two weeks.  Would not boot with battery or AC.  Would press power button, power button light would come on as soon as I released light would go off and nothing - would not boot. 

So, this time I disconnected the battery but did not remove.  Plugged in AC and laptop boots and operates normally.

Begs the question why does the laptop destroy batteries but operate under AC power normally without battery plugged in?

Remember, this is an internal battery.

Thanks for any help.

[A4Apollo]

Hi! @Bocaciega, Thanks for stopping by the HP Support Forums!

I understand you have battery charging issues with your laptop.

Don't worry I'll to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter or battery?

As you mentioned you have battery charging issues with your laptop.

Check if the pin inside the DC or charging port is bent or broken.

Try updating the BIOS on your PC and check if it helps.

Link to update the BIOS.

Also, You can update the drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Refer this article to further troubleshoot battery issues with your PC.

Also, try running a battery test on your PC using HP support assistant and check if the battery is functioning correctly on your PC.

Refer this article to know more information about using HP support assistant.

If the issue still persists it is a hardware issue with your PC. Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bocaciega]

Please, you need to read my problem description thoroughly.  My Envy Sleekbook has an INTERNAL NON-REMOVABLE BATTERY, so some of your suggestions are totally off the mark.

Installed two new batteries after the replaced ones died.  Both new batteries discharged and ran down while the laptop was totally shut down and not in use.  Once discharged, the laptop would not boot up, PERIOD, even with the AC adaptor plugged in.

Once the internal battery was disconnected (but not removed), now the laptop boots up properly on AC power.

If anyone knows why the laptop with a dead battery will not boot up on AC power and how to correct this problem and the killing of batteries problem, it would be greatly appreciated.  Or, gasp, do I need to buy a new laptop to regain mobility.

PS:  I already tried all of the suggestions you gave that are applicable to a non-removable battery laptop.

Thank you.

[Raj1788 · Accepted solution]

@Bocaciega,

It looks like you were interacting with @A4Apollo,

but he is out for the day & I'll be glad to help you out,

I'm the Raj1988 & I'm at your service.I reviewed your concern and the entire conversation.

As suggested earlier, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.

Hope that helps! Let me know 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. 

To show appreciation for my help, please click the "Thumbs Up Icon" below!