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‎12-13-2021 01:07 PM

HP Recommended
Product: Envy Touchsmart 17t-J100
Operating System: Microsoft Windows 10 (64-bit)

To start, I know this has been discussed before, but all the "accepted answers" have been that a sticker was mistakenly put on the wrong computer. I have the Envy 17t-J100 (product number E1P13AV), it is supposed to come with the Nvidia GeForce GT 740M, but the computer nor Nvidia driver software recognizes any Nvidia card in the computer. I know I am really late to the game on figuring this out, but I have just now started using software that has me select the graphics card to be used, and noticed it was not there. I know on many boards people were linking the HP PartSurfer and saying if your board said "UMA", it was an intergraded graphics, yet mine is listed as "SPS-IC PROC I7-4700MQ 2.4GHz 47W 6MB PC Board". Again, this computer was purchased with HP advertising it as having an Nvidia Graphics Card, yet it came with none. Has anybody gotten any kind of resolution about this other than accepting that it was just a "misplaced sticker". 

Category:
1 REPLY 1

‎12-13-2021 02:26 PM - edited ‎12-13-2021 02:57 PM

HP Recommended

Hi:

 

Below is the link to the parts list for your PC.

 

HP PartSurfer

 

The parts list clearly indicates that there were only two UMA motherboards offered...one with a Windows Pro product key and one with a Windows standard product key.

 

UMA=Unified Memory Architecture...Intel graphics only.

 

720265-501MOTHERBOARD UMA HM87 STD

 

720265-601MOTHERBOARD UMA HM87 PRO

 

It even indicates that your notebook came with a heatsink for the Intel UMA graphics.

 

720231-001HEATSINK UMA HM87

 

Here is the link to the parts list for a 17t-j100 that comes with the Nvidia GT 740M graphics adapter...

 

HP PartSurfer

 

746451-501MOTHERBOARD DSC HM87 740M/2G 37W STD

 

746451-601MOTHERBOARD DSC HM87 740M/2G 37W PRO

 

720232-001HEATSINK DSC HM87 740M

 

You'll have to take the matter up with HP if you don't agree with the info I have provided, as I do not work for, or represent HP.

 

Executive Team: CEO email | HP® Official Site

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