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‎06-22-2022 08:06 AM - last edited on ‎06-22-2022 10:53 AM by Retired

HP Recommended
Product: HP ENVY X360 - 13-ar0501sa
Operating System: Microsoft Windows 11

Hi, the battery has stopped working on my laptop (not the charger, the battery).  I need a replacement. 

 

I have contacted Currys who I bought it from, they said I need to go to HP directly, I contacted HP a week ago and went through the checks etc - the chap I spoke with said as it's not under warranty I need a chargeable ticket raised to get a replacement, which i'm totally fine with.  I have a Case number [Personal Information Removed].  It's been over a week an no response.

 

I just need a replacement battery and someone to help me as I need to use the laptop... 

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2 REPLIES 2

‎06-22-2022 02:26 PM

HP Recommended

A local computer PC service can replace a battery, even a user can replace the battery, you have an instruction on Youtube, it's not rocket science, it takes not more than 10 minutes.




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‎06-23-2022 05:10 AM

HP Recommended

There is no battery for the 13-ar0501sa on the HP product list, or on Amazon.  

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