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- HP Envy X360 - 13-ar0501sa Battery Replacement

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06-22-2022
08:06 AM
- last edited on
06-22-2022
10:53 AM
by
MayS
Hi, the battery has stopped working on my laptop (not the charger, the battery). I need a replacement.
I have contacted Currys who I bought it from, they said I need to go to HP directly, I contacted HP a week ago and went through the checks etc - the chap I spoke with said as it's not under warranty I need a chargeable ticket raised to get a replacement, which i'm totally fine with. I have a Case number [Personal Information Removed]. It's been over a week an no response.
I just need a replacement battery and someone to help me as I need to use the laptop...