HP Envy X360 Broken Hinge

[vsheff79]

In July 2020 I bought an HP Envy x360. I've never really had any problems with it, in fact I always recommended this laptop to anyone who is looking to buy one. But today when I went to close it I heard a crack & I noticed the left hinge looked slightly uncentered & broken. There is also a bulge under the touchscreen & little crack in the corner of the screen next to the hinge that was not there before. I cannot fold my laptop closed at all now. Looking online I've seen a lot of people have this issue with this HP laptop.

I'm know it's out of warranty by now but is it possible to get this fixed? I have always taken extremely good care of this laptop because I use it constantly for work; it has never been dropped, had anything spilt on it, or been mishandled to cause this type of damage. I hope this can be repaired because I spent $900 on this one & I can not afford to buy another right now as it is essential for my job. 

[Rainbow23]

Hi @vsheff79,

Welcome to HP Support Community. 
 

This could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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