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‎01-22-2021 08:41 PM - edited ‎01-22-2021 08:44 PM

HP Recommended
Product: HP Envy X360
Operating System: Microsoft Windows 10 (64-bit)

I recently bought an HP envy X360 on Jan 2nd. I've been noticing that the hinges are tilting a bit in the closed position and now I'm afraid that the hinges will break. I never use it in tablet mode anymore. Really frustrated that this is happening within a month of purchase for the brand new laptop. Please advise the way forward.

 

Attaching the pics for the referenceIMG_20210123_090538.jpgIMG_20210123_090501.jpgIMG_20210123_090519.jpg

2 REPLIES 2

‎01-24-2021 12:02 AM

HP Recommended

Can someone please advise me on what to do regarding this?

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‎02-06-2021 09:58 AM

HP Recommended

Hi @Kailas7,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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