HP Envy X360 Not turning on

[AnayWasHere]

Just over 2 years ago, I purchased my laptop from John Lewis. Everything was working fine till the warranty finished. 

One day I plugged my laptop to my monitor using USB-C and the screen kept flickering and kept constantly making the reconnecting noise. I thought it was my monitor, figured out it was something to do with the USB C port, I tried connecting to my TV and it still had the same issue. Then after I finished testing I plugged my laptop to charge and all of a sudden I heard a small short POP noise and the laptop abruptly shut down. After that there was no signs of life. Laptop wouldn't boot, no image on display. LED light would not show life. Even the little charging icon on the side of the laptop would not show orange like it always does when power is connected.

Does anyone have any similar issues or solutions? I'm thinking its most likely the motherboard has died and may need a replacement, most likely going to cost half the laptop value...

Thanks for reading.

[praveenbv]

Hi@AnayWasHere, Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

Keep me posted. Happy to help!

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Have a great day!