HP Envy X360 laptop hinge failure

[Cybilll]

Hi,  I have an HP Envy X360 touchscreen laptop, that I love.  It is a fantastic laptop and I desperately need it for school and for my business.  I am now devastated, I went to close my laptop after working on it the other day and the hinge failed and pushed the screen away from its base, causing the screen to shatter and crack.  This revealed that the internal hinges had come away.  I contacted HP, which is not easy and the response was that nothing could be done as they don't make the product anymore.  My laptop is only 4 and a half years old and does not endure daily use.  I spoke about the legal guarantee of conformity of goods and was told that it didn't matter what was written, just that HP couldn't help.  I am bewildered by this as I believed HP to be one of the best manufacturers of computers (Ihave always bought an HP) and this is obviously a manufacturing defect as the laptop itself was working as brilliantly as it did when I first received it.  I am in the process of writing an official complaint and am seeking legal advice, as I don't believe that this is my position to self fund a repair or to purchase a new laptop.  If anyone has any advice or support, please let me know.  Many thanks.

[Anand_Andy]

Hi @Cybilll,

Welcome to the HP Support Community

I understand you are facing a hardware issue with your HP ENVY X360 - 15-Bq002na. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!